Crawford & Co.

Asia - Financial & Forensic Accountant (Grade 1) - Malaysia

Job Locations MY-Kuala Lumpur
Posted Date 3 weeks ago(29-9-2021 12:05 AM)
Requisition ID
# of Openings

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community.

Purpose of Position

Be involved in financial insurance losses, including business interruption, stock, fidelity, product recall, product guarantee, by investigating claims through detailed analysis of accounting records, external sources & general enquiry. Assess quantum, negotiate losses with insured, brokers, and claims preparer. Conduct sales and marketing activities and presentations. Establish or promote market recognition of financial risks insurance claims. Provide analytical assistance and support to other team members.


To support the effective assessment and negotiation of claims in accordance with agreed claims settlement authority levels, policy coverage, Service Level Agreements and Key Performance Indicators.

Key Responsibilities

  • Investigate and assess financial insurance Losses from first advice to settlement.
  • Provide support & advice to policy holders with respect to their losses.
  • Service current clients, build relationships and undertake marketing activities to grow client base.
  • Set loss reserves.
  • Prepare reports by collecting and summarising information required by client, local, state and federal government and by Crawford & Company in line with Service Level Agreements.
  • Control claim costs.
  • Gather evidence and assist in preparation of expert witness reports for use in legal proceedings.
  • Maintain company reputation and insurance product integrity by complying with appropriate regulations and corporate quality standards.
  • Maintain professional and technical knowledge through continuing education.
  • Conduct business development by calling on local businesses to solicit new business or maintain existing business
  • Meet Crawford and client compliance requirements.

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate.

Key Relationships

  • Crawford operational/ administration staff.
  • Insurer clients, intermediaries, insured policyholders.
  • Adjusters, claims consultants/ expert advisors.
  • Outsourced service providers/ contractors.
  • Insureds.

Experience/Knowledge Required

  • Preferably marketing/business development experience.
  • Good English and report writing skills.
  • Strong analytical and mathematical ability.
  • Professional and positive outlook.
  • Good negotiation skills.
  • Good verbal and written communication skills.
  • Excellent attention to detail.
  • Strong organisational and interpersonal skills.
  • Superior spreadsheet skills using MS Excel or similar.
  • Thorough knowledge of accounting terminology, practices and conditions


  • Member of the Institute of Chartered or Certified Accountants, or working towards obtaining such qualifications
  • Bachelor’s degree relating to accountancy and finance.
  • Loss Adjusting qualifications preferred but not essential.
  • Driver’s License


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