Crawford & Co.

HK - Marine Claims Adjuster

Job Locations HK-Quarry Bay
Posted Date 1 month ago(11-8-2021 3:50 AM)
Requisition ID
# of Openings

Key Responsibilities

• Monitor global surveyors’ loss investigation closely; establish relevant facts; evaluate causation and damage (including reinstatement/ rehabilitation where applicable); and advise on any policy coverage issues which may arise
• Prepare claim assessments in an accurate & timely manner
• Update the claims management system as required
• Respond to queries from insurers, intermediaries, insured policyholders and third parties promptly and helpfully
• Effectively manage external experts, contractors, etc as required
• Attend seminars and engage with local industry experts to tap into new and emerging markets.
• Focus on what matters to the insurers.
• Promote Crawford’s ethics and values

Key Relationships

  • Crawford operational/ administration staff
  • Insurer clients, intermediaries, insured policyholders
  • Global surveyors, claims consultants/ expert advisors
  • External experts, contractors

Experience/Knowledge Required

  • Demonstrated ability to successfully perform as a claims adjuster / claims executive for the purpose of cargo cover and loss assessment, insurable interest, policy liability 
  • Excellent organisational skills to manage a varied workload and competing demands.
  • Strong commercial acumen to demonstrate credibility in the market place and manage operations in an effective way.
  • Strong communicator: articulate, shows tact and diplomacy, respecting local cultures and customs.
  • Strong analytical and decision making ability in order to analyse information/ problems correctly and make sound judgements, timely decisions.
  • Demonstrated knowledge of marine cargo insurance and claims management flow.
  • Around 3-4 years marine claims handling experience is preferrable.            


  • Bachelor’s degree relating to business is preferrable. 
  • Claims handling experience.


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