Crawford & Co.

HK - Technical Support Officer

Posted Date 2 months ago(29-7-2021 9:08 PM)
Requisition ID
# of Openings

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community.

Purpose of Position

To assist the Technical Director to implement proactive management of the Hong Kong claims portfolio, and to deliver the Loss Adjusting Principles & Standards (“LAPS”) programme. This role will create significant value by actively pursuing outstanding information requests & recovery opportunities to fruition, and by eliminating aged AR and aged WIP.

Key Responsibilities

  • Actively pursue any outstanding information/ document requests on all open files until a positive response is obtained.
  • Ensure diary entries on all files are actioned timeously.
  • Review all files with aged WIP to identify obstacles to file completion.
  • Review all files with aged bad debts to ensure no further actions/ reports are required from Crawford.
  • Review all fee invoices prior to issuance to ensure compliance with LAPS programme requirements.
  • Assist the Finance Team to develop a framework to ensure the WIP value of all open files is reviewed and certified quarterly.
  • Assist with carrying out quarterly QA reviews under the LAPS programme.
  • Liaise with Crawford Legal Services to pursue viable subrogated recovery opportunities.
  • Monitor and identify opportunities for continuous improvement and develop innovative solutions to enhance business practice and demonstrated efficiencies.
  • Focus on what matters to the customer and promote insurer clients’ insurance brands.
  • Promote Crawford’s ethics and values.

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Technical Director
  • Adjusting teams
  • Business Intelligence Manager
  • Finance Manager

Experience/Knowledge Required

  • Excellent organisational skills to manage a varied workload and competing demands.
  • Strong commercial acumen to deliver expected results and manage operations in an effective way.
  • Strong communicator - articulate, shows tact and diplomacy, respecting local cultures and customs.
  • Strong analytical and decision-making ability in order to analyse information/ problems correctly and make sound judgements, timely decisions.



  • Bachelor’s degree in business, finance, law or other relevant discipline
  • Appropriate industry-specific certifications are desirable


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