Crawford & Co.

AU- Internal Claims Adjuster

Job Locations AU-VI-Southbank
Posted Date 2 weeks ago(13-7-2021 1:14 AM)
Requisition ID
# of Openings

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community

Purpose of Position

Under immediate direct supervision, resolve claims by investigating losses and negotiating settlements whilst maintaining adequate production levels.

Key Responsibilities

  • Examine claim forms, policies and endorsements, client instructions and other records to determine coverage
  • Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and by comparing claim information with evidence
  • Set loss reserves
  • Prepare reports by collecting and summarising information as required by clients
  • Settle claims by determining insurance carrier’s liability, client’s instructions and authority levels, and negotiating with policyholders
  • Control claims costs
  • Recommend litigation when appropriate
  • Present evidence at legal proceedings, producing reports and other documents as evidence, as required
  • Maintain expected case load whilst maintaining Service Level Agreement expectations
  • Maintain company reputation and integrity of insurance products by complying with federal and state regulations and service standard
  • Maintain professional and technical knowledge through continuing education

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Support Staff
  • Branch Manager
  • State Operations Manager
  • State Manager
  • COO
  • Clients
  • Insured’s and Policy holders
  • Brokers and Agents
  • Suppliers
  • Adjusters

Experience/Knowledge Required

  • Minimum two years insurance claims handling experience preferred

Personal Attributes Required

  • Professional
  • Diligent
  • Responsible
  • Willingness to learn
  • Empathetic
  • Team player
  • Ability to operate autonomously
  • Ability to work to deadlines

Willing to undertake further study and training as identified to support and enhance position requirements

Technical Skills Required

  • Good verbal and written communication skills.
  • Good attention to detail.
  • Strong analytical and mathematical ability


  • Commencement of or working towards completion of Loss Adjusting studies or Insurance qualifications
  • Relevant trade qualifications would be considered


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