Crawford & Co.

AU- Administration Assistant - CCS

Job Locations AU-WA-Rivervale (Perth)
Posted Date 2 weeks ago(13-7-2021 1:14 AM)
Requisition ID
# of Openings

Purpose of Position



Reports to

National Manager Contractor Connection

Direct reports



September 2018

Purpose of position





Providing administrative and clerical assistance to the Contractor Connection Estimate Review team. This position may be required to work alongside other Administration Assistants in the department to ensure the efficient running of business operations.


Key Responsibilities

  • Progressing claim activity
  • Assist with chasing scope/quotation and reports to enable validation
  • Preparation of validation documentation
  • Liaise with contractors and service providers as required
  • Update claims teams, customers and clients as required
  • Record activity within Crawford claims Management Systems as required
  • Answer incoming calls promptly
  • Respond to queries via telephone and email.
  • Monitor, maintain and manage team email accounts
  • Typing of reports, correspondence and other documents.
  • Accurate filling
  • Process outgoing postal mail as required
  • General office tasks as required

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Building Validators & Internal Claims Adjusters
  • Administration Assistants
  • Clients
  • Contractors and Service providers

Experience/Knowledge Required

  • Minimum two years office administration/clerical experience
  • Secretarial experience

Personal Attributes Required

  • Team Player
  • Work without supervision
  • Client service focus
  • Excellent interpersonal skills

Technical Skills Required

  • Computer literate
  • High level literacy & numeracy skills
  • Word Processing skills
  • Document formatting skills




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