Crawford & Co.

HK - Associate Director, Casualty

Posted Date 2 weeks ago(9-7-2021 2:57 AM)
Requisition ID
2021-14155
# of Openings
1

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community.

Purpose of Position

To effectively manage the assessment and negotiation of casualty claims in accordance with agreed claims settlement authority levels, policy coverage, Service Level Agreements and Key Performance Indicators. May lead a team handling various caseloads and claims classes, and deal with more complex claims using proactive measures and understanding the need to control costs. Level 4 Loss Adjuster is a technical lead position with an emphasis on advancing claims management skills, knowledge and leadership skills to progress to a Level 5 Director role.

Key Responsibilities

  • Investigate loss events promptly; establish relevant facts; evaluate causation and damage (including reinstatement/ rehabilitation where applicable); and advise on any policy coverage issues which may arise
  • Prepare client reports in an accurate & timely manner
  • Update the claims management system as required
  • Respond to queries from insurer clients, intermediaries, insured policyholders and third parties promptly and helpfully
  • Effectively manage external experts, outsourced service providers, contractors, etc as required
  • Build a network of influential stakeholders in the market and actively pursue new opportunities for business development, across both the local and international markets.
  • Attend seminars and engage with local industry experts to tap into new and emerging markets.
  • Provide specialist technical support and supervision to teams to ensure successful delivery of a high-quality service provision.
  • Monitor and identify opportunities for continuous improvement and develop innovative solutions to enhance business practice and demonstrated efficiencies.
  • Focus on what matters to the customer and promote insurer clients’ insurance brands.
  • Promote Crawford’s ethics and values.

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Country Manager, Technical Director, Casualty Director
  • Crawford operational/ administration staff
  • Insurer clients, intermediaries, insured policyholders
  • Adjusters, claims consultants/ expert advisors
  • External experts, outsourced service providers

Experience/Knowledge Required

  • Excellent organisational skills to manage a varied workload and competing demands.
  • Strong commercial acumen to demonstrate credibility in the market place and manage operations in an effective way. Fluency in English & Cantonese essential.
  • Strong communicator: articulate, shows tact and diplomacy, respecting local cultures and customs.
  • Strong analytical and decision making ability in order to analyse information/ problems correctly and make sound judgements, timely decisions.
  • Excellent business development/ relationship management skills to maintain existing client list and win new work.
  • Demonstrated knowledge of general insurance practice, and relevant common law and statutory legislation.

Education/Qualifications

  • Admitted as a solicitor in Hong Kong, with a minimum of 5 years’ PQE in private practice.)
  • Insurance-specific accreditations desirable, eg ACII, ANZIIF

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