Crawford & Co.

HK -Director, Casualty

Posted Date 2 months ago(26-7-2021 8:42 PM)
Requisition ID
2021-14020
# of Openings
1
Category
Claims

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community.

Purpose of Position

To lead a team or department for the processing and negotiation of claims as per agreed claims settlement authority levels in line with policy coverage, Service Level Agreements and Key Performance Indicators. To manage teams handling various caseloads and claims classes, and to assist with more complex claims using proactive measures and understanding the need to control costs. Level 5 Loss Adjuster is a Director position with an emphasis on advancing skills, knowledge and leadership skills to progress to a Level 6 Country Manager role.

Key Responsibilities

  • Investigate loss events promptly; establish relevant facts; evaluate causation and damage (including reinstatement/ rehabilitation where applicable); and advise on any policy coverage issues which may arise
  • Prepare client reports in an accurate & timely manner
  • Update the claims management system as required
  • Respond to queries from insurer clients, intermediaries, insured policyholders and third parties promptly and helpfully
  • Effectively manage external experts, outsourced service providers, contractors, etc as required
  • Build a network of influential stakeholders in the market and actively pursue new opportunities for business development, across both the local and international markets.
  • Attend seminars and engage with local industry experts to tap into new and emerging markets.
  • Provide specialist technical support and supervision to teams to ensure successful delivery of a high-quality service provision.
  • Monitor and identify opportunities for continuous improvement and develop innovative solutions to enhance business practice and demonstrated efficiencies.
  • Focus on what matters to the customer and promote insurer clients’ insurance brands.
  • Monitor and track performance to budget and review processes to ensure productivity and efficiency targets are met.
  • Manage the P&L effectively, ensuring corporate governance and robust cost control.
  • Provide effective leadership to the office, giving guidance and support to ensure high levels of service delivery, driving employee engagement.
  • Grow the operation through establishing a people plan that identifies and retains talent to deliver high performance.
  • Promote Crawford’s ethics and values

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Crawford operational/ administration staff
  • Insurer clients, intermediaries, insured policyholders
  • Adjusters, claims consultants/ expert advisors
  • External experts, outsourced service providers, contractors

Experience/Knowledge Required

  • Demonstrated ability to successfully operate a loss adjusting businesses, including how their role contributes to the effective operational management of the organisation and the purpose and characteristics of business plans.
  • Excellent organisational skills to manage a varied workload and competing demands.
  • Strong commercial acumen to demonstrate credibility in the market place and manage operations in an effective way.
  • Strong communicator - articulate, shows tact and diplomacy, respecting local cultures and customs.
  • Strong analytical and decision making ability in order to analyse information/problems correctly and make sound judgements, timely decisions.
  • Excellent business development/ relationship management skills to maintain existing client list and win new work.
  • Demonstrated knowledge of general insurance and the legal knowledge loss adjusters need to possess and the key elements of a loss adjuster's terms of engagement and the steps involved in the loss adjusting process.
  • Minimum 10 years’ practical loss adjusting.

Education/Qualifications

  • Bachelor’s degree relating to engineering, accountancy, finance, or other relevant discipline.
  • 10 years’ meaningful loss adjusting experience.

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