Crawford & Co.

AU- Executive General Adjuster

Job Locations AU-NS-Byron Bay
Posted Date 1 month ago(19-8-2021 12:31 AM)
Requisition ID
# of Openings

Purpose of Position

Resolve large and complex losses by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters while maintaining high production levels, compliance with Key Performance Indicators and marketing as required.

Position Summary

  • Provide office and field-based assessment and investigation of commercial insurance losses from first advice to final settlement
  • Provide support and advice to policy holders with respect to their claims
  • Examine claims forms, policies and endorsements, client instructions and other records to determine coverage
  • Investigate claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence
  • Set loss reserves
  • Prepare reports by collecting and summarising information required by client, local, state and federal government and by Crawford in line with Service Level Agreements
  • Settle claims after determining liability, client’s instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement recommendations, disposing of salvage and pursuing subrogation when appropriate
  • Control claim costs
  • Maintain expected case load
  • Recommend litigation when appropriate
  • Present evidence at legal proceedings producing reports and other documents as evidence if applicable
  • Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards
  • Maintain professional and technical knowledge through continuing education
  • Active contribution to Marketing Plans and activities
  • Assist less-experienced adjusters/claims techs with claims handling if required
  • Meet client expectations in a timely manner
  • Effectively deal with service/product replacement providers
  • Maintain client service standards/KPI’s
  • Meet Crawford and client compliance requirements
  • Consistently achieve Budgeted Production levels
  • Provide assistance to other offices in the event of a Catastrophe, as required, personal circumstances permitting.
  • Mandatory contribution to Team related activities
  • Conduct peer reviews within defined authority levels

Key Responsibilities

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Insurers
  • Reinsurers
  • Customers
  • Insurance brokers
  • All internal and external colleagues
  • Suppliers
  • Contractors.

Experience/Knowledge Required

  • A minimum of either 10 years of experience in the GTS major/complex loss area or 7 years GTS experience plus 4 years relevant to industry specialism.
  • Market recognition and following.
  • Track record of leading GTS claims in the range of AUD 2.5 million to AUD 10 million.

Personal Attributes Required

  • Professional
  • Responsible
  • Empathetic
  • Team player
  • Ability to operate autonomously
  • Ability to work to deadlines
  • Willing to undertake further study and training as identified to support and enhance position requirements

Technical Skills Required

  • Good organisational skills
  • Strong administration skills
  • Strong interpersonal skills including good communication skills
  • Proficient with MS Office
  • Analytical, numerate and accurate


  • At least an Associateship of ANZIIF and/or AICLA or equivalent
  • Member of the Australasian Chartered Institute of Loss Adjusters or equivalent
  • Mandatory requirement for tertiary education relevant to specialty and/or Chartered Adjuster qualification
  • Drivers License


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