Crawford & Co.

AU- Building Validator Contractor Connection

Job Locations AU-NS-Wollongong (Contractor Connection)
Posted Date 4 months ago(23-6-2021 3:56 AM)
Requisition ID
# of Openings

Purpose of Position

Effective validation of indemnity, scope of works and repair cost, ensuring all Contractors comply with the Company’s technical, service and compliance standards, and relationship management of contractors, internal clients & Insurers to promote Contractor Connection usage.

Key Responsibilities

  • Validation of building claims including indemnity, scope of works and repair costs
  • Work within Service Level Agreements (SLA’s) and business deadlines
  • Compile detailed and accurate Scope of Work or Building Repair Schedule when required.
  • Conduct desktop checks of scope and quotes relating to property damage repairs
  • Liaise with contractors/trades and claims handling staff recording activity within Crawford systems.
  • Produce a high quality written report and accurate repair recommendation based on site related information provided
  • Answer technical queries relating to site repairs and property maintenance issues

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Insurers & intermediaries
  • Claimants & their representatives
  • Internal assessors & adjusters
  • General Builders Tradesmen and restorers

Experience/Knowledge Required

  • Minimum 5 years related work experience
  • Domestic & Commercial Buildings Scoping background
  • Excellent customer service, organisational & communication skills
  • IT competent
  • Structured Report writing
  • Proven technical competency

Personal Attributes Required

  • Ability to work on own initiative
  • Attention to detail
  • Ability to work as an individual and as part of a team
  • A positive attitude and a proactive approach to solving problems
  • Excellent customer service and communication skills
  • Able to co-ordinate a variety of actions concurrently

Technical Skills Required

  • Ability to scope and estimate cost of repairs for Domestic & Commercial properties
  • Produce good quality reports


  • Diploma/Degree in Building Repair
  • Trade qualification/experience
  • Desirable  Master Builders Licence or similar


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