Crawford & Co.

AU- Trainee External Claims Adjuster

Job Locations AU-VI-Corio
Posted Date 3 weeks ago(26-5-2021 10:39 PM)
Requisition ID
# of Openings

Purpose of Position

Under immediate direct supervision, resolve claims by investigating losses and negotiating settlements whilst maintaining adequate production levels.

Key Responsibilities

  • Examine claim forms, policies and endorsements, client instructions and other records to determine coverage
  • Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and by comparing claim information with evidence
  • Set loss reserves
  • Prepare reports by collecting and summarising information as required by clients
  • Settle claims by determining insurance carrier’s liability, client’s instructions and authority levels, and negotiating with policyholders
  • Control claims costs
  • Recommend litigation when appropriate
  • Present evidence at legal proceedings, producing reports and other documents as evidence, as required
  • Maintain expected case load whilst maintaining Service Level Agreement expectations
  • Maintain company reputation and integrity of insurance products by complying with federal and state regulations and service standard
  • Maintain professional and technical knowledge through continuing education

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Support Staff
  • Branch Manager
  • State Operations Manager
  • State Manager
  • COO
  • Clients
  • Insured’s and Policy holders
  • Brokers and Agents
  • Suppliers
  • Adjusters

Experience/Knowledge Required

  • Minimum two years insurance claims handling experience preferred

Personal Attributes Required

  • Professional
  • Diligent
  • Responsible
  • Willingness to learn
  • Empathetic
  • Team player
  • Ability to operate autonomously
  • Ability to work to deadlines

Willing to undertake further study and training as identified to support and enhance position requirements

Technical Skills Required

  • Good verbal and written communication skills.
  • Good attention to detail.
  • Strong analytical and mathematical ability


  • Commencement of or working towards completion of Loss Adjusting studies or Insurance qualifications
  • Relevant trade qualifications would be considered


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