Crawford & Co.

AU-National strata Operations Manager

Job Locations AU-Remote
Posted Date 2 months ago(26-4-2021 1:09 AM)
Requisition ID
# of Openings

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community

Purpose of Position

The Strata Operations Manager supports the Head of Strata with the running of the National Operations, as well as maintaining a significant level of loss adjusting responsibilities and working with the leadership team to ensure efficient office operations.

Key Responsibilities

  • Provide input on strategic development
  • Job Allocation
  • Performance reviews and management (in conjunction with Head of division)
  • Overview of monthly adjuster performance for Head Office, in conjunction with Head of Strata
  • Management of branches and regional service providers
  • Hiring of new adjusters in conjunction with Head of Strata
  • Ensure all staff complete company induction training, KMC and Corpedia courses prior to completion dates
  • Field general business and third party, enquires and head office correspondence
  • In-house adjuster training as required
  • Monitor staffing levels
  • Annual budgeting and salary reviews in conjunction with Head of Strata
  • Projects – office organisation/efficiencies
  • Review and approval of staff expenses
  • Promote and deploy technology to enhance Crawford’s loss adjusting capabilities
  • Approval and checking of high threshold invoices
  • Monitoring of KPI’s in conjunction with Head of Strata
  • Maintain a significant level of loss adjusting responsibilities
  • Maintain and build relationships with current client base
  • Attend industry functions, as required
  • Liaison with major suppliers

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Head of Strata
  • Head of Property
  • Other Regional, Domestic, Business Services and Virtual Business Heads
  • State Administrators
  • President
  • Clients
  • Marketing Manager
  • Key Account Management
  • Team Leaders
  • Regional North Branch Managers, adjusters and admin staff

Experience/Knowledge Required

  • Significant loss adjusting and business operations experience

Technical Skills Required

  • Loss adjusting qualifications
  • IT proficient


  • Experienced Loss Adjuster
  • Associate of Chartered Institute of Loss Adjusters
  • Additional tertiary qualification as relevant to specialty e.g. Accounting, Law, Engineering, preferred but not mandatory
  • Drivers Licence


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