Crawford & Co.

AU-Senior Financial and Forensic Accountant (Grade 1)

Job Locations AU-VI-Southbank
Posted Date 1 year ago(12-4-2021 9:20 AM)
Requisition ID
# of Openings
Finance & Accounting

Tag Line

Final - CRAW - HR - RESTORE- 11-9-18 - LR

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community

Purpose of Position

  • Resolve financial insurance losses, including business interruption, stock, fidelity, product recall, product guarantee, by investigating claims through detailed analysis of accounting records, external sources & general enquiry. Assess quantum, negotiate losses with corporate management, brokers, lawyers, accountants or claims preparers.  Present evidence to insurers by way of report, conduct sales and marketing activities and presentations. Establish or promote market recognition for large and complex financial insurance claims.

Key Responsibilities

  • Investigate and assess financial insurance losses from first advice to final settlement
  • Provide support and advice to policy holders with respect to their losses
  • Examine claims forms, policies and endorsements, client instructions and other records to determine coverage in the event of a financial loss
  • Service current clients, build relationships and undertake marketing activities to grow client base
  • Investigate insurance claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence
  • Set loss reserves
  • Prepare reports by collecting and summarising information required by client, local, state and federal government and by Crawford & Company in line with Service Level Agreements
  • Control claim costs
  • Recommend litigation when appropriate
  • Gather evidence and assist in preparation of expert witness reports for use in legal proceedings
  • Maintain company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards
  • Maintain professional and technical knowledge through continuing education
  • Conduct business development by calling on local businesses to solicit new business or maintain existing business
  • Meet Crawford and client compliance requirements

Note:  Approximately 15% of time is expected to be spent on non-fee earning activities, such as administration, reporting, marketing, account management etc. as applicable to each individual

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines.  Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients.  Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect.  Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Clients
  • Insureds
  • Service providers
  • Professional colleagues
  • Operations Manager Specialist Services
  • Operations Support
  • National manager CFAS
  • Regional Manager CFAS

Experience/Knowledge Required

  • A minimum of five years as a Forensic Accountant
  • Able to resolve most financial risks insurance claims without supervision up to the value of $500,000
  • Good English and report writing skills
  • Preferably marketing/business development experience
  • Strong analytical and mathematical ability

Personal Attributes Required

  • Professional and positive outlook.
  • Work without supervision.
  • Good negotiation skills.
  • Good verbal and written communication skills.
  • Excellent attention to detail.
  • Strong organisational and interpersonal skills.

Technical Skills Required

  • Thorough knowledge of accounting terminology, practices and conditions


  • Member of Institute of Chartered or Certified Accountants
  • Relevant Bachelor Degree
  • Loss Adjusting qualifications preferred but not essential
  • Drivers Licence


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