At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So let us welcome you as part of our global community!
Deliver effective and efficient claims triage (including occasional full claim management) across the Crawford business in compliance with service level agreements and meeting key performance indicators
Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate
• State Managers, Operations Manager, Branch Manager, and Team Leader
• And other Crawford Employees
• Service providers
• Team Player
• Client service focus
• Experience in management of General Insurance Claims
• Insurance Contracts Act/FSRA legislation awareness
• Stable work history
• Excellent communication skills
• Accurate keyboard skills
• Ability to work without immediate supervision
• Computer literate
• High level literacy & adequate numeracy skills
• Certificate IV in Loss Adjusting or General Insurance related desirable