Crawford & Co.

AU-Executive General Adjuster & Senior Forensic Accountant Grade 3, Regional Manager CFAS - QLD

Job Locations AU-VI-Southbank
Posted Date 2 months ago(9-4-2021 4:13 AM)
Requisition ID
# of Openings
Finance & Accounting

Purpose of Position

  • Resolve financial insurance losses, including business interruption, stock, fidelity, product recall, product guarantee, by investigating claims through detailed analysis of accounting records, external sources & general enquiry. Assess quantum, negotiate losses with corporate management, brokers, lawyers, accountants or claims preparers. Present evidence to insurers by way of report , conduct sales and marketing activities and presentations. Establish or promote market recognition for large and complex financial insurance claims.

Key Responsibilities


  • Investigate and assess financial insurance losses from first advice to final settlement
  • Provide support and advice to policy holders with respect to their losses
  • Examine claims forms, policies and endorsements, client instructions and other records to determine coverage in the event of a financial loss
  • Service current clients, build relationships and undertake marketing activities to grow client base
  • Investigate insurance claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence
  • Set loss reserves
  • Prepare reports by collecting and summarising information required by client, local, state and federal government and by Crawford & Company in line with Service Level Agreements
  • Control claim costs
  • Recommend litigation when appropriate
  • Maintain company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards
  • Maintain professional and technical knowledge through continuing education
  • Conduct business development by calling on local businesses to solicit new business or maintain existing business
  • Meet Crawford and client compliance requirements

Note:  Approximately 15% of time is expected to be spent on non-fee earning activities, such as administration, reporting, marketing, account management etc, as applicable to each individual

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines.  Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients.  Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect.  Willingness to transfer knowledge and skills as appropriate

Key Relationships

  • Clients
  • Insureds
  • Service providers
  • Professional colleagues
  • Operations Manager Specialist Services
  • Operations Support
  • National manager CFAS
  • Regional Manager CFAS

Experience/Knowledge Required

  • A minimum of 10 years as a Forensic Accountant and a member of the Instituter of Chartered Loss Adjusters, or a minimum of 15 years as a Forensic Accountant
  • Able resolve all financial risks insurance claims without supervision up to the value of $5,000,000
  • Good English and report writing skills
  • Preferably marketing/business development experience
  • Strong analytical and mathematical ability

Personal Attributes Required

  • Professional and positive outlook
  • Work without supervision
  • Good negotiation skills
  • Good verbal and written communication skills
  • Excellent attention to detail
  • Strong organisational and interpersonal skills

Technical Skills Required

  • Thorough knowledge of accounting terminology, practices and conditions


  • Member of the Institute of Chartered or Certified Accountants
  • Relevant Bachelor Degree
  • Drivers Licence


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