Crawford & Co.

Asia Compliance Coordinator

Posted Date 5 months ago(27-1-2021 12:37 AM)
Requisition ID
# of Openings

Why Crawford?

At Crawford, we care about our people and embrace the unique talents of each of our team members. We foster career progression through training/engagement and offer a generous benefits package. Crawford leads by example and is at the forefront of our industry. So, let us welcome you as part of our global community.

Purpose of Position

The role is to support the Global Compliance Office (“GCO”), in the development and delivery of a mature compliance culture in Asia, an reports within GCO to the global Chief Ethics Officer, VP Global Compliance Office . Acting as a liaison with country compliance representatives to identify and respond to client, business, legal and regulatory requirements.

Key Responsibilities

·         Support the identification of potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues, and provide general guidance and/or develop process/policy on how to avoid or deal with similar situations in the future.

·         Collaborate with other functions (e.g. Internal Audit, Human Resources, Legal) to assist on compliance issues and business risks/developments.

·         Where necessary assist in the collation of information to support client requests for information/due diligence demands in relation to GCO’s areas of responsibility.

·         To build and sustain effective business relationships and communicate with all internal and external stakeholders, and team members, both written and spoken.

·         Maintain knowledge and/or awareness of the legal/regulatory environment on which the business operates.

·         Liaise with GCO management to ensure effective oversight on conduct and regulatory requirements. Assisting with the collation of scheduled reports on key business matters.

·         Maintain and track existing business policy and procedures and related compliance.

·         Support the roll out of educational material to employees from induction through to support of compliance specific training, e.g. Compliance Awareness Packages, Handbooks, Good Practice Guides etc.

·         Assist in the resolution of financial sanctions matches and enquiries, as required.

·         Monitor the compliance of the mandatory training programme and escalate as appropriate.

·         Work closely with the Global Compliance colleagues to ensure that a compliance culture is established, embedded and enforced.  Also, facilitate regional compliance development in line with business, client, regulatory or local legal requirements.

·         Work with country managers and compliance representatives within remit to develop strong working relationships and assist with delivering an effective Compliance Program.

·         Assist with the collation and scrutiny of the Gifts & Hospitality register and other activities in support of the Anti-Bribery & Corruption policy.

·         Assist with the development of Workplace Health & Safety (WHS) initiatives and help coordinate WHS related activities across the Asia business.

·         Help recommend and implement continuous improvements to the WHS management system program in alignment with the organization’s strategic objectives.

·         Help develop alignment with existing material, relevant WHS training and guidance in collaboration with HR, GCO and the Learning & Development coordinator.

·         Assist the Health & Safety Manager to identify hazards and unsafe working conditions/practices are identified, reported, and are being acted on. Monitor corrective activities to ensure risks are managed in accordance with the organizations risk appetite.


Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

Key Relationships

·         Global Compliance Officer

·         HR and Regional Employees and Management

Experience/Knowledge Required

  • Have experience in the development and implementation of compliance and ideally workplace health & safety processes.
  • Must have good judgment, initiative, and organizational skills with ability to prioritize projects.
  • Ability to form internal business relationships at all levels of employees with demonstrated ability to work effectively within a team environment is crucial; as well as having excellent oral and written communication and presentation skills.
  • Experience of working on projects and coordinating with various internal and external stakeholders.
  • Provide sound advice in a timely manner on a range of business and compliance issues.
  • Understand and abide by the Crawford vision and values.
  • Manage workload of multiple tasks and queries in a busy working environment.
  • Work on own initiative.
  • Proactively seek out new knowledge/feedback and welcome initiatives and ideas generated by others.
  • Ability to work under pressure and to deadlines.
  • Flexible approach – the job holder may be required to travel throughout Asia as and when appropriate.
  • Strong IT skills.
  • Apply discretion and confidentiality as the need arises.
  • Strong attention to detail as well as the ability to analyse, consolidate and interpret complex data.
  • Proven ability to meet deadlines.
  • Excellent oral and written communication and presentation skills.
  • Strong and proven detail focus.
  • Flexibility to adapt to a wide range of compliance topics, alongside willingness to develop subject matter expertise.
  • Proven ability to meet deadlines.
  • Excellent oral and written communication and presentation skills.
  • Strong and proven detail focus.
  • Flexibility to adapt to a wide range of compliance topics, alongside willingness to develop subject matter expertise.


  • Must complete continuing education requirements.
  • The role holder must own their own development, seeking opportunities to grow and develop within and beyond the scope of the role.
  • Actively seek to develop oneself and take responsibility for your own training and development.


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